Entries by Lesley

Communication drives productivity

So called soft-skills are power skills. A person’s communication “soft-skills” set them apart and onto the road to success. Today’s research shows that the changing way we work – collaboratively, in teams, with complexity and a need for agility and adaptability – increasingly demands people can integrate ‘soft-skills’ with their technical skills and knowledge. There […]

Getting it Right – Selecting the Best Candidate for the Job

During recruitment, discerning who will be the most suitable person from a short-list of candidates is an important consideration. When we consider that making poor hire decisions will cost 50% to 250%* of an annual salary to replace unsuitable staff, personal preference in the selection should only be part of the story. Likewise, hiring a […]

Roleplaying at the FBI Academy

It seems that since 1972, the FBI had been putting all new agents through a rigorous training course over 4 months, learning all kinds of things, but they were graduating without a clue how to conduct a complete investigation.