Communication drives productivity

So called soft-skills are power skills.

A person’s communication “soft-skills” set them apart and onto the road to success.

Today’s research shows that the changing way we work – collaboratively, in teams, with complexity and a need for agility and adaptability – increasingly demands people can integrate ‘soft-skills’ with their technical skills and knowledge. There is a big difference between having knowledge and being able to handle and communicate the complexity of work. It will be the difference between a competent worker and someone who is adaptable, innovative, and able to embrace rapid rates of change faced in their working environment.

We know, through advances in neuroscience, workplace changes and the complexity of the world of work and living, that people can acquire and build these qualities with the right culture, support and systems within which to work. That can be fast-tracked with communication training, mentoring and coaching.

So, let’s re-think what soft skills are and break them down into visible qualities.

What are the top seven soft-skills? *

  • Communication
  • Collaborative teamwork
  • Flexible adaptability
  • Future-focussed problem solving
  • Critical observation
  • Conflict resolution
  • Leadership

How well do you and your team communicate, adapt, collaborate, solve problems, and demonstrate leadership?

Let’s start with good communication:

  • Listening – do you listen well, ensure you understand what is required and respond with confidence?
  • Personalising – do you meaningfully bring your personal experience to draw upon and provide examples that demonstrate your understanding?
  • Articulate – do you speak clearly and thoughtfully in structured sentences that address the listener and form a simple narrative?
  • Empathy – do you show empathy with the other person, helping them to achieve what they need and to feel at ease?
  • Openness – do you show you are open to the other person, encouraging a more relaxed atmosphere that supports the nature of the conversation taking place?
  • Relaxed confidence – is your presence natural under the circumstances and encouraging a sense of authenticity?

It is these qualities that will set you apart from someone who is less well able to communicate under stress. And undergoing a job interview is definitely stressful for anyone.

When hiring:

Using professional roleplayers to create situations that replicate challenges that a candidate may face on the job provides a recruiter with valuable insights into each applicant and provide a cost-effective means to ensure the right person is hired.

For a stress-free discussion about how Roleplay Australia may assist, call or email anytime.


* D Bortz, 2019